When can I see Dr Merten for a consultation?
Dr Merten consults at both Sydney City and Macquarie University Hospital locations on Mondays, Wednesdays and Fridays. Please Contact Us to check our availability and arrange your consultation
How long is the consultation?
Your initial consultation will take about 45 minutes. We know it is hard to take everything in, and as such you will be given additional information sheets to take home. We want you to make the most informed decision, and encourage you to Contact Us if you have any additional questions after your consultation. You are welcome to bring a friend or spouse with you if you like.
What is our Cancellation Policy?
Missed Appointments and Cancellation Policy
We respect that your time is valuable and we appreciate that you understand that ours is too. Our staff will aim to place a courtesy reminder call or SMS 7 days prior to your appointment. If you do not receive your reminder call, your appointment remains your responsibility to attend or reschedule at least 72 hours in advance. Please advise us as soon as possible if you cannot attend an appointment. Appointments are in high demand and your early cancellation will allow the time to be reallocated to someone who is in need of treatment. Since we turn away other patients to hold your appointment, any missed appointments or cancellations with less than 72 hour’s notice may result in a $100 cancellation fee.
We have a 72 hour cancellation policy so if you need to cancel your appointment:
- Please call the practice on (02) 9252 9262
- Please email the practice on email@example.com
- Please reply NO to the courtesy SMS sent to you
Cancellation for Surgery
Due to the large block of time needed for surgery, last minute cancellations can cause inconvenience not only to the surgeon but the hospital and nursing staff. If surgery is cancelled without 3 weeks notice hours prior to surgery your $500 or $1000 deposit will be collected (Please note: every individual circumstance will be considered before cancellation fee is collected). We thank you for your cooperation and understanding.
How many consultations do I need prior to surgery?
For major surgeries, 2 consultations are required. The second consultation is to ensure a mutual understanding of the expected outcomes and results, as well as reiterate any specific risks associated with your case.
Do I need a referral?
Some procedures are eligible for rebates, and your consultation may be partly rebateable from Medicare if you have a referral from your GP. Please note, purely cosmetic consultations do not attract a medicare rebate.
Can I see pictures of Dr Merten’s previous work?
Yes! We encourage you to look at our Before and After Galleries. To respect our patients’ privacy, we do not have on-line galleries for facelift, eyelid lift and brow lift surgery. Dr Merten’s results can be seen in rooms at your consultation.
Will health insurance cover some costs?
If a procedure is recognised under Medicare, you may be able to claim a rebate for the procedure and hospital fee from your health insurance provider. It is YOUR responsibility to determine if you are covered and if there are any additional fees you may have to pay.
Are there any pre-operative instructions?
We will provide you with an information sheet specific to your procedure to prepare for your procedure. This will advise on medications that need to be ceased and when to refrain from eating and drinking.
I am a smoker. Do I need to stop smoking and if so, how long?
For your general health and wellbeing and to improve wound healing, patients are required to stop smoking at least 6 weeks before surgery and continue this for as long as possible after surgery. If we feel continuation of smoking will impact your safety, we will cancel your surgery.
Do I need a pre-operative assessment?
For major surgeries, you will require a pre-operative assessment. You will be advised if you require this.
When can I be discharged from hospital?
This will vary depending on what procedure you are having. Please see information on your specific procedure for these details.
When is my first post-op visit?
Usually within one week after your procedure.